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DELIVERY INFO

We aim to dispatch all orders within 5-7 working days of receipt, subject to payment clearance and stock availability. Providing your item(s) are in stock, you should receive your order the next working day. Orders placed before 1pm (working day) are shipped that day and should be with you within 48 hours. If your order is not in stock at our showroom, item(s) will be ordered from our suppliers and should be with you within 4-7 days.

We will email you on the day your goods are dispatched which should then be with you the following working day. If we are unable to dispatch items within the above timescales, you will be notified of the likely delivery date and given the option of proceeding with the order or cancelling. These delivery times are estimates and not a guarantee.

We take great pride in giving a great service and that includes efficient delivery. However, there are rare occasions where external factors completely outside our control can delay a parcel, so we do ask for your patience and cooperation in these circumstances.

NB: Please do not book your electrician until you have received delivery of your order. We will not bear any electrician costs if you have booked an electrician and not received your goods.

Majority of our goods are delivered via UKMail, the largest independent parcels, mail and logistics services company within the UK.

Deliveries are made Monday to Friday (except public holidays) and a signature is required upon receipt. UKMail will contact you by text or email (we do NOT share any of your personal information with other companies), the evening before the delivery date to advise you to expect delivery the following day and by what time. If that day is inconvenient, you are given the option to re-arrange delivery for up to 3 days later simply by replying to the message. Please ensure you include the correct mobile number and email address when ordering to benefit from this service.

PICK UP FROM STORE

If you’d prefer, you can opt to collect your online purchase from our Newport Shop. Upon checkout, you will be given the option to ‘Pickup from Store’. Please select this option and await a confirmation email that your order is ready for collection. If your order is in stock, it will be ready for collection within hours. For details on how to find us, please click here.

DELIVERY AREAS & RATES

There are exceptions within the UK when choosing UK Mail courier service. These are Zones C, D & E. Please see the map and additional charges below.

UK Map - Delivery Zones
 

ZONE A & B – MAINLAND UK

Orders under £100 - £5.95

Orders over £100 – FREE

ZONE C – NOTHERN IRELAND & SCOTTISH HIGHLANDS

£20 per order – up to 20kg

ZONE D – ISLE OF MAN, CHANNEL ISLANDS & SCOTTISH ISLES & ZONE E – REPUBLIC OF IRELAND

£24 per order (up to 20kg)

*International delivery prices are available upon request.

Our Delivery Partners are: